Refund policy

We stand behind our products. No monetary refunds will be provided. All Sales Are Final.

If you are not satisfied with your purchase, you may be eligible at our discretion for an exchange or store credit within 30 days of purchase. After 30 days no returns or credits will be provided.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at info@martigirl.com. 

If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Unfortunately, we cannot accept returns on sale items or gift cards.

You can always contact us for any exchange question at info@martigirl.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as special orders or personalized items. Please get in touch if you have questions or concerns about your specific item.

Returns & Store Credit

We will notify you once we’ve received and inspected your return, and let you know if it was approved or not. If approved, you’ll be automatically provided store credit within 10 business days. 

If more than 15 business days have passed since we’ve approved your return, please contact us at info@martigirl.com.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item via store credit.